Only 1 month later !!! Lucky me. Honestly I cannot believe the crap that I went through in replacing the screen that shattered. The people at the Optus shop were nice and friendly, but the people on the other end of the Optus Insurance have no idea. Really it doesn’t take an Einstein to realise they were just blatantly just reading off the screen. The answer you got had no real relevance to the question you ask, and surely if you ask to speak to the supervisor you shouldn’t get ‘They’ll just give you the same answer as me, so there is no need to speak to the supervisor’. For 2 weeks this went on. It’s enough to make your blood boil. Why get mad when you can get even. If this ever happens to you just look up the number for consumer affairs and make that call. I rang them Friday last week and come Monday I had a call from the shop to say that my phone was there waiting for me to pick it up. Thankfully they didn’t erase my photos or contacts.
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